Privacy Policy

1) Definitions

“AxenLab,” “we,” “us” means AxenLab G.K. in Tokyo, Japan. “You” means any visitor or person contacting us. “Personal data” means information that identifies or can reasonably identify a person (directly or indirectly), such as a name, email address, or message content.

2) Scope

This Policy applies to this website and to communications initiated through our contact forms or email. It does not cover third-party websites you may reach via external links.

3) Data we collect

We may collect the following categories of data:

• Contact data: name, email, optional phone number.
• Message data: subject line, message content, attachments if you choose to send them by email (we do not request sensitive data).
• Technical data: basic device and browser signals necessary for website operation (e.g., page requested, approximate timestamps).
• Cookie preferences: your choices related to cookie categories on this site.

4) How we use personal data

We use personal data for the following purposes:

• To respond to your inquiries and communicate with you.
• To understand your request context (e.g., workflow description) and propose next steps.
• To maintain the security and performance of the website.
• To comply with applicable legal obligations and handle requests (e.g., access or deletion requests where applicable).

5) Cookies and similar technologies

This website uses a cookie preference script loaded locally from ./assets/js/cookie.min.js after you scroll. We do not use hosted analytics scripts from large third-party platforms on this website.

• Required cookies: needed for site functionality and basic performance features.
• Performance cookies: used to remember preferences and improve the site experience. If enabled, these are limited to our site.

You can change your cookie preferences at any time by revisiting this page or using the cookie preferences interface (if available on your device).

6) Legal bases and regional notes

Depending on your location, different legal frameworks may apply. We generally rely on one or more of the following: (a) your request to contact us, (b) our legitimate interest in responding and operating our site securely, and (c) compliance obligations. If you are in a region where consent is required for certain cookies, we use a preference mechanism.

7) Data retention

We keep personal data only as long as reasonably necessary:

• Contact requests: typically retained for a limited period to manage communications and follow-ups.
• Operational notes and documentation: retained as required for the engagement lifecycle, if any.
• Security logs: retained for a limited period for troubleshooting and abuse prevention.

Retention periods can vary based on context and legal requirements. You may request deletion where applicable.

8) Data sharing

We may share data only when needed for the purposes above:

• Service providers: hosting and infrastructure providers supporting the website and email delivery.
• Legal compliance: if required by lawful request or to protect rights and safety.

We do not sell personal data. We also avoid collecting unnecessary categories of personal data.

9) International transfers

AxenLab is based in Japan. If you contact us from another country, your data may be processed in Japan or other locations where our infrastructure or service providers operate. We take reasonable measures to protect data in transit and at rest.

10) Security

We use reasonable technical and organizational measures designed to protect data against unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage can be guaranteed to be perfectly secure.

11) Your rights and choices

Depending on your region, you may have rights such as:

• Access to personal data we hold about you.
• Correction of inaccurate data.
• Deletion of data (in certain circumstances).
• Restriction or objection to certain processing (in certain circumstances).
• Portability (in certain circumstances).

To exercise a request, contact us using the details below. We may need to verify your identity before responding.

12) Children’s privacy

This website is intended for general business audiences. We do not knowingly collect personal data from children. If you believe a child has provided personal data, contact us so we can address it.

13) Changes to this Policy

We may update this Policy from time to time. The “Effective date” below indicates the latest revision. Continued use of the site after changes means you accept the revised Policy.

14) Contact details

AxenLab G.K.

• Address: 2-24-12 Shibuya, Shibuya-ku, Tokyo 150-0002, Japan
• Phone: +81 3-6416-2047
• Email: hello@axenlab.link
• Business ID: JP-AXL-2026-0214
• Working hours: Mon–Fri 10:00–19:00 (JST)

Effective date: 2026-02-14